Terms and Conditions


14 DAY RETURN POLICY

On all our rackets we are able to offer a 14 day, no quibble, return policy.

If you purchase a racket from us and you don’t like the feel of it, or the colour, or anything else, we will take it back with no obligation provided it is within 14 days and issue you a full refund.

All we ask is that you adhere to these simple conditions:

  • The racket must be returned in the same condition as it was received, including the fact that the handle covering must be intact.

  • You are responsible for damage to the racket while in your care.

  • You are responsible for paid return of the racket to Racketzone Ltd.

  • Losses and damage in transit back to Racketzone Ltd are the responsibility of the customer.

  • You should quote your order number, or full name and address with your return. It is not necessary to give any reason for your return, but it might help us to improve our service later if you do.

Customers within the European Union:

You may return any goods within 7 days of receipt - for whatever reason. You are responsible for the cost of return to Racketzone and for any breakage unless it is due to a manufacturing defect.